Refund and Cancellation Policy

At Good Man Gibson Pharmaceuticals, we prioritize customer satisfaction and aim to provide a seamless experience with our products and services. To ensure transparency and clarity regarding refunds and cancellations, please review our policy outlined below:

Cancellation Policy

Customers have the option to cancel an order under the following conditions:

  • Unshipped Orders: Orders that have not yet been dispatched from our facility can be canceled. Please reach out to our customer support team at the earliest to request a cancellation.
  • Custom Orders: Customized or specially prepared products may have limited cancellation windows due to immediate processing. Kindly contact us for specific information regarding cancellation possibilities for such orders.
  • Cancellation Procedure: To cancel an order, customers can contact our support team via phone or email. Please provide the order details for efficient processing.

Refund Policy

Refunds are processed under the following circumstances:

  • Unopened and Unused Products: If you receive a product in its original packaging and have not opened or used it, you may request a refund.
  • Damaged or Defective Products: In the event of receiving a damaged or defective product, please contact us immediately. We may require photographic evidence to facilitate the refund process.
  • Refund Processing Time: Once a refund request is approved, it may take a few business days for the refunded amount to reflect in your account, depending on your payment method and banking institution.

Non-Refundable Items

Please note that certain items may not be eligible for refunds, including:

  • Opened or Used Products: Products that have been opened or used, compromising their original packaging or integrity.
  • Customized Orders: Products specifically customized or prepared as per individual requests may have limited refund eligibility.
  • Expired Products: Products past their expiration date at the time of return are non-refundable.

Contact Us

For any inquiries, refund requests, or assistance regarding cancellations, please contact our customer support team. We are dedicated to addressing your concerns promptly and facilitating a satisfactory resolution.

Phone: +91 8949111899

Email:goodmanandgibson.cnd@gmail.com

Address: Mansarovar Building, B-308, Swami Vivekananda Rd, Kandivali, Bohra Colony, Chincholi phatak, Malad West, 400064 Mumbai, Maharashtra

At Good Man Gibson Pharmaceuticals, we strive to ensure a hassle-free experience for our customers. We aim to address your concerns regarding cancellations and refunds promptly while adhering to our policies and guidelines.